quality management analyst
Description
• Investigation of complaints, applications, requests and inquiries of the bank's customers, • Preparing and sending the responses received from the conciliator of the RA financial system and the Central Bank of Armenia, regarding issues related to Quality Management, • Management of the registers defined by the internal legal acts of the bank (registers of complaints, requests, requests, letters of the mediator of the financial system), • Submission of quarterly summary analysis of applications and complaints, • Performing other functions assigned to him by internal legal acts, decisions and orders of the Bank and other assignments related to his functions.
• Higher (economic or technical education is desirable), • At least 2 years of experience in the financial and banking sector during the last 5 years (preferably in the field of quality management, investigation of customer complaints), • Knowledge of MS Office, LSOFT or similar programs, • Armenian (excellent), Russian (good), • Knowledge of the laws related to the Central Bank of the Republic of Armenia and banking activities of the Republic of Armenia.
• High competitive salary, • Annual salary review, • Opportunity for professional growth, • Quarterly, annual bonuses, • Flexible work schedule, • Possibility of remote work, • Paid additional non-working days, • Medical insurance.
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Company
Ardshinbank Required experience
2-4 Years
Required languages
English: A2 (Elementary)
Armenian: Native
Russian: Native